We provide free shipping to more than 200 countries, which includes all states within the United States (including Alaska and Hawaii), Canada, the United Kingdom, Australia, and various countries across Europe.

Certainly, you can expect to receive an order confirmation email once you've placed your order. Before reaching out to us for assistance, please make sure to check your spam folder. If, for any reason, you do not receive your email confirmation, feel free to contact us at info@lovingems.us or use our Contact Us form.

Typically, you can expect to receive a tracking number within a window of 1 to 3 business days. You will receive a separate email containing the tracking number, which you can then utilize to monitor the progress of your package.

We have a 30-day return policy for items that remain unworn and undamaged from the original purchase date. When returning jewelry, it must be in the same condition as when you received it, including the original tags and packaging. To initiate the return process, please complete the Contact Us form. Prior to sending your purchase back to our warehouse, kindly refrain from doing so until you've contacted us. For further details, you can visit our Return Policy page.

We take great pride in crafting durable and meticulously made jewelry pieces. If, for any reason, you're not completely satisfied with your jewelry, we provide a 365-Day Warranty. This warranty ensures that any items falling short of your expectations can be replaced. Simply contact us at info@lovingems.us providing a photo and a description of the issue, and we will promptly address the matter to your satisfaction. We have confidence in the quality of our products, and when cared for properly, we believe your pieces will endure for years to come.

We deeply regret any inconvenience you may have experienced. If you have received an item that is damaged, defective, incorrect, or if any items are missing from your order, please reach out to our team at info@lovingems.us, and we will promptly assist you in resolving the issue. Your satisfaction is our priority, and we are committed to making things right.

We offer multiple payment options for your convenience, including Credit Card, Debit Card, PayPal, and Apple Pay (available on Safari browsers only).

Rest assured, your credit card information is protected when you place an order with Lovingems. Our website employs a combination of physical, electronic, and administrative measures to ensure the confidentiality of your personal details. This includes utilizing Secure Sockets Layer ("SSL") encryption for all financial transactions.