We provide free shipping to more than 200 countries, which includes all states within the United States (including Alaska and Hawaii), Canada, the United Kingdom, Australia, and various countries across Europe.

Certainly, you can expect to receive an order confirmation email once you've placed your order. Before reaching out to us for assistance, please make sure to check your spam folder. If, for any reason, you do not receive your email confirmation, feel free to contact us at info@lovingems.us or use our Contact Us form.

Typically, you can expect to receive a tracking number within a window of 1 to 3 business days. You will receive a separate email containing the tracking number, which you can then utilize to monitor the progress of your package.

We offer a 30-day return policy for items purchased at regular price, giving you peace of mind with your purchase. To be eligible for a return, the item must be unworn, in its original packaging, and accompanied by proof of purchase.

However, please note that items purchased on sale, during special promotions, or with discount codes are final sale and not eligible for returns or exchanges. This allows us to offer exclusive discounts while maintaining the quality and affordability of our products.

Thank you for your understanding and for supporting our small business!

We take great pride in crafting durable and meticulously made jewelry pieces. If, for any reason, you're not completely satisfied with your jewelry, we provide a 365-Day Warranty. This warranty ensures that any items falling short of your expectations can be replaced. Simply contact us at info@lovingems.us providing a photo and a description of the issue, and we will promptly address the matter to your satisfaction. We have confidence in the quality of our products, and when cared for properly, we believe your pieces will endure for years to come.

We deeply regret any inconvenience you may have experienced. If you have received an item that is damaged, defective, incorrect, or if any items are missing from your order, please reach out to our team at info@lovingems.us, and we will promptly assist you in resolving the issue. Your satisfaction is our priority, and we are committed to making things right.

We offer multiple payment options for your convenience, including Credit Card, Debit Card, PayPal, and Apple Pay (available on Safari browsers only).

Rest assured, your credit card information is protected when you place an order with Lovingems. Our website employs a combination of physical, electronic, and administrative measures to ensure the confidentiality of your personal details. This includes utilizing Secure Sockets Layer ("SSL") encryption for all financial transactions.